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Victorian Muse | Lace-up Bow Stiletto Pumps
$39.00
$49.00
Shipping fees will be calculated at checkout.
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Free Worldwide Shipping Over $79+
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Free returns
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Carbon neutral
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Secure payments
Shipping
1. Where do you ship from？
We currently manufacture and ship all items from Hongkong. This allows us to procure product and materials directly from manufacturers, ship directly our manufacturing source removing the need for any agencies or distributors, thus keeping costs low for our customer.
2. How long does it take to ship to me？
Please check our shipping policy for estimated shipping times for your country: https://cherrylolita.com/pages/shipping-policy
3. Where is my order?
Please find the tracking number we shared with you on email and check the following tracking website to get the latest location and status of your package: Track my order. If you need some extra assistance, you can contact us for more tracking information at official@cherrylolita.com
4. What happens if I'm not there when my order arrives？
If you are not at home, the delivery partner will usually attempt to deliver your package on a different date. Alternatively, they'll leave a card confirming that they've either left it with a neighbor, left it in a safe place or leave the parcel temporarily at a collection point.
5. Can I choose a specific delivery time or date?
Unfortunately it's not possible to give an exact time and date of when your order will be with you by. You'll receive a shipping confirmation email from our warehouse once your order is on its way; simply click on your tracking link on this email to view the up to date tracking.
6. It says my items have been delivered but I haven'treceived my parcel, what should I do？
If this occurs, it is likely the delivery person may have left it in a safe place or with a neighbour. Please check the delivery card to see if they have told you where they have left it. If you need some extra assistance, please contact us for more delivery information at official@cherrylolita.com.
7. How do I track my order？
Please track your parcel on this page: https://cherrylolita.com/pages/track-my-order
8. Can I have my order delivered to a PO Box address?
Please note that we cannot ship to P.O. boxes, APO/FPO/DPO addresses and non-continental Europe (islands and territories affiliated with the previously mentioned European countries) as our carrier can't ensure safe delivery to those addresses due to the risk of lost parcels.
9. Can I have my parcel redirected to a different address?
For your security, we aren't able to change the address where your order is being sent.
10. Why does my tracking status show no update？
We feel sorry for this, we will always work hard to keep these temporary delays to a minimum. Delays in tracking updates will sometimes occur in the event of extreme weather conditions, local COVID-19 situations, and occasionally when our tech team updates our systems. Need some extra assistance? You can contact us for more tracking information at official@cherrylolita.com
11. Why I still haven't received my parcel despite exceeding the delivery time？
We are sincerely sorry that your package has not been delivered to you in the estimated time. Sometimes customs inspection and local post delivery can cause delays or unexpected weather changes. Our carriers are always doing their best to get your order to you on time, and we will always work hard to keep these temporary delays to a minimum.
12. How do I contact the local courier？
Different countries have different local couriers, please consult at official@cherrylolita.com to obtain the contact information of your local courier.
13. Why didn't I get a shipment notification email?
Under normal circumstances, our system will automatically send an order confirmation email once the payment is completed, please confirm whether your email address is correct or the order confirmation email may be accidentally dropped into the spam.
We currently manufacture and ship all items from Hongkong. This allows us to procure product and materials directly from manufacturers, ship directly our manufacturing source removing the need for any agencies or distributors, thus keeping costs low for our customer.
2. How long does it take to ship to me？
Please check our shipping policy for estimated shipping times for your country: https://cherrylolita.com/pages/shipping-policy
3. Where is my order?
Please find the tracking number we shared with you on email and check the following tracking website to get the latest location and status of your package: Track my order. If you need some extra assistance, you can contact us for more tracking information at official@cherrylolita.com
4. What happens if I'm not there when my order arrives？
If you are not at home, the delivery partner will usually attempt to deliver your package on a different date. Alternatively, they'll leave a card confirming that they've either left it with a neighbor, left it in a safe place or leave the parcel temporarily at a collection point.
5. Can I choose a specific delivery time or date?
Unfortunately it's not possible to give an exact time and date of when your order will be with you by. You'll receive a shipping confirmation email from our warehouse once your order is on its way; simply click on your tracking link on this email to view the up to date tracking.
6. It says my items have been delivered but I haven'treceived my parcel, what should I do？
If this occurs, it is likely the delivery person may have left it in a safe place or with a neighbour. Please check the delivery card to see if they have told you where they have left it. If you need some extra assistance, please contact us for more delivery information at official@cherrylolita.com.
7. How do I track my order？
Please track your parcel on this page: https://cherrylolita.com/pages/track-my-order
8. Can I have my order delivered to a PO Box address?
Please note that we cannot ship to P.O. boxes, APO/FPO/DPO addresses and non-continental Europe (islands and territories affiliated with the previously mentioned European countries) as our carrier can't ensure safe delivery to those addresses due to the risk of lost parcels.
9. Can I have my parcel redirected to a different address?
For your security, we aren't able to change the address where your order is being sent.
10. Why does my tracking status show no update？
We feel sorry for this, we will always work hard to keep these temporary delays to a minimum. Delays in tracking updates will sometimes occur in the event of extreme weather conditions, local COVID-19 situations, and occasionally when our tech team updates our systems. Need some extra assistance? You can contact us for more tracking information at official@cherrylolita.com
11. Why I still haven't received my parcel despite exceeding the delivery time？
We are sincerely sorry that your package has not been delivered to you in the estimated time. Sometimes customs inspection and local post delivery can cause delays or unexpected weather changes. Our carriers are always doing their best to get your order to you on time, and we will always work hard to keep these temporary delays to a minimum.
12. How do I contact the local courier？
Different countries have different local couriers, please consult at official@cherrylolita.com to obtain the contact information of your local courier.
13. Why didn't I get a shipment notification email?
Under normal circumstances, our system will automatically send an order confirmation email once the payment is completed, please confirm whether your email address is correct or the order confirmation email may be accidentally dropped into the spam.